ROKOTOV & FAINBERG
WHERE SHOULD I SHIP MY RETURN TO?
All items that are eligible for return will come with a pre-paid Fedex Ground label. Please fill out the return section of the packing slip and place inside the box with your return. Then just peel off the label, affix it to the outside of your shipping box and drop the package off at a FedEx location. Please make sure to include the packing slip with the return section completed in the box.
HOW SHOULD I SHIP MY RETURN?
In order for them to process your return as quickly as possible, please fill out the return reason section on the original packing slip. Place all items in their original packaging into a secure box or envelope mailer. Then just peel off the pre-paid return label, affix it to the outside of your shipping box and drop the package off at a FedEx location.
WHEN WILL MY CREDIT CARD BE REFUNDED?
Transit time back to the warehouse may take up to 7 business days. You will receive an e-mail once your return has been received & processed.
Once your return is processed, please allow up to 2 weeks for your refund to appear on your bank account (depending on your financial institution).
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